Weak penalties for Boeing allowing continued cost-cutting at the expense of quality
Exploiting Crises: How Boeing Continues to Profit from Controversy
Despite the litany of problems plaguing the KC-46, Boeing’s financial coffers continued to swell. Perhaps most frustrating to taxpayers, Boeing received billions of dollars from the Air Force, even as the tanker remained far from fully operational and some aircraft were outright unusable. Under the fixed-price contract, Boeing was responsible for covering the cost of fixes, but the overall impact on its profitability was mitigated.
The key to Boeing’s continued success lay in several factors. First, the sheer size and importance of the KC-46 program made it strategically vital to the Air Force, limiting its options for alternative suppliers. Second, Boeing aggressively lobbied to maintain its position as a key defense contractor, cultivating relationships with influential politicians and military leaders. Third, even when paying penalties for the identified errors, the penalties appeared minor in comparison to the overall revenue brought in by the lucrative project. This combination of factors allowed Boeing to profit from a program riddled with failures.